As a technical support agent, you develop mental calluses that help you move on and through the chaff and treasure the customers that are amiable, acknowledge that they need help, and are happy with the answer they're given. A good number of calls are actually like that and make the job bearable. A similar number are very, very far from it.
It's a business critical machine, this portable. So that's why you don't have a backup of your data or a spare machine to use in the mean time. It, and all that's on it, is just that important to you. You can't run your business without it, and you have no way of replacing it should something happen to it, even temporarily. I understand. Go to hell.
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